Most Common Questions

*Please SHAVE*....Yes thoroughly shave the area to be treated, even if it is a women’s face or a hard to reach area such as a man's back. The laser does not work on stubble. If you arrive unshaven we may need to reschedule your appointment or incur an extra cost of $30.00 if, we have the time to shave the area.
1) How many treatments will I need? Between 6 to 12. Generally speaking. Light skin with dark hair responds the quickest. Light hair with light skin and dark hair with dark skin take longer. Laser does not work on GRAY hair.
2) Once I finish my 12 sessions will I need more treatments? How much will that cost? If you have received your treatments with us, we sell our touch ups at a discounted rate.
3) Is there a risk for a burn? Yes. Do not come in with a sun tan, tanning products, or tanning bed use or on any photo sensitive medications please. Some antibiotics would be an example of this.
4) Do you offer a guarantee for the laser treatments I purchase? No, because everyone responds differently to laser. However, we are using the best technology available on the market.
5) How long will my session take? Depending on the size of the area we are treating anywhere from 10-90 mins.
6) Will it hurt? Most people say it feels like a rubber band snapping against you. We numb the area with ice packs and chilled rollers prior to treatment.
7) Are you a certified technician facility? Yes. We have over 15 years of combined experience with 4 different laser technologies.
8) Who will be doing the treatment? A certified medical aesthetician, who is also a certified laser technician.
9) How does laser hair removal work? The EPL laser is a concentrated light that hits the root and bulge of the hair in the form of heat. When the light hits the hair bulb and bulge the hair root is coagulated. This is when the root typically dies.
10) Why do I have to come more then 1 or 2 times? Because there are 3 different growth stages of a hair, the formation, growth and dormant phase. The hair can only be killed in the formation stage. Since we do not know the stage of the hair we need to continue the treatment.
11) Is it important to come at the scheduled appointments? Yes. Ideally we do treatments every 4 to 6 weeks. Coming in at the proper times will give you better long term results. The first appointment must be made when no sun exposure has occurred.
12) If I have darker skin can I get laser hair removal? Yes. You will have to schedule a complimentary test spot treatment first, and it will take more treatments to get desired results.
13) Will all my hair be gone when I'm finished with package? Probably not every single hair. Most people will see 65% to 95% reduction after a complete package. If the person only shaves and does not miss any appointments the better results. Darker skinned people will need more treatments.
14) Can hair grow back? If a root was killed it will not come back. However, sometimes the laser only stunts the growth of the hair and it will grow back in 8 to 12 weeks. Also in some instances people experience odd hormone fluctuations. For example during pregnancy and menopause. The body does not have the ability to create new hair follicles.
15) What if I decide not to finish my package, can I get reimbursed for the left over treatments? Unfortunately no, we can credit you for another service.
16) Can I share my treatments with other people? No.
17) Can I use the last couple treatments of my package for another area? Yes if you have paid full price and not purchased a special deal. We are offering special pricing for purchasers of the special.
18) What can I expect after every treatment? Some people experience redness, blistering but this is rare. This usually goes away after a few hours but can take up to 48 hours. However, if you are sensitive or have skin allergies, it may take longer to heal. You may not notice much reduction at first but within a few weeks you begin to see patches of baldness. If you are unsure we always recommend a patch test first.
19) What do I do if I get irritated? We will apply an aloe Vera gel to the area and you can ice the area at home until the redness subsides.
20) What if I get burned? Call us. Put ice on the area for 10 mins at a time for the first 24hrs. PLEASE DON'T COME IN TANNED! And please don't fib about your sun exposure!!! It is you who is at risk.
21) What about darker skin types? All darker skin types will first need a complimentary test patch done, results will take longer because the color of the hair and the skin is so similar that the patient may find this more painful and we need to use lower energy.
22) What is the size of areas being treated?
Bikini- This covers about 2 to 3 fingers of area along the panty line. It covers whatever is hanging out of the panty. It does not cover the outer thigh, inside the panty, the stomach or the line leading to the belly button. It does not include a Brazilian.
Upper back- It includes from the shoulder blades to just before the shoulders. It does not include the flanks, shoulders or lower back. These areas can be purchased for a great price once you get to your appointment.
Half of one arm- This is either from the shoulder to the elbow or the elbow to the wrist. And it only includes one arm.
Lip- This area includes the upper lip and no other areas.
Underarms- This area includes both underarms. No other areas.
Back of neck- This area includes the hair line and the stragglers going down the neck. It does not include the shoulders or the front of the neck. Be careful about getting sun in this area. SPF will need to be continually applied to avoid the risk of getting burned while being treated.

Phaser-EPL is the latest generation in IPL technology offering a wide range of treatment options…
Phaser-EPL is the result of more than 20 years experience in the medical laser industry and a fresh innovation from Chromogenex Technologies Ltd; the inventors and patent holder for laser hair removal, non ablative wrinkle removal and home of the Regenlite advanced pulsed dye laser. Phaser-EPL is an Intense Pulsed Light System utilising its own Smartlite™ Dual Phase Technology.

Dual Phase Smartlite™ Technology
Dual Phase Smartlite™ technology is a unique feature, setting new standards in IPL technology and developed exclusively for the Phaser range of products. Smartlite™ produces high levels of light energy that can be used effectively for the treatment of unwanted hair, skin rejuvenation and active acne. This unique technology uses a combination of enclosed waveguide and a special reflecting cavity at the rear of the flash lamp source which increases transmission of light energy into tissue significantly compared to a standard IPL. Phaser-EPL has a unique Dual Phase Pulse which is designed to provide destruction of both the bulge and the bulb for ultimate hair removal results.

The primary phase is a fast rise sculptured pulse allowing 50% of the energy to be transferred to tissue in the optimum time interval to focus on a flowing blood target and ultimately destruction of the bulge. This effect is essential for the removal of finer and lighter coloured hairs. This rapid rise in energy is also extremely effective for the treatment of unwanted pigmentation when used with the appropriate handpiece. The secondary phase of the pulse is an extended tail of energy to enhance the thermal increase in the hair bulb, without increasing the temperature of the epidermis. This enables the coarser and more stubborn hairs to be treated efficiently.

Proven Treatment Process
Our past hair removal experience with lasers and IPL has clearly demonstrated it is important to destroy both the germ cell (bulge) and hair root (bulb). Smartlite™ delivers a combination of yellow and red light combined with DPT (Dual Phase Technology) to destroy both structures and increase the efficiency and results.